Common Questions
Everything you need to know about our products and services.
We use premium, high-density, non-toxic foam that is specifically designed for children's safety. Our covers are made from ultra-soft, Oeko-Tex certified fabrics that are both durable and gentle on sensitive skin.
Yes! All our playmat and furniture covers are removable and machine washable. We recommend a cold, gentle cycle and air drying to maintain the softness and shape.
Standard shipping typically takes 5-7 business days. For larger furniture items, please allow 7-10 business days as they may require special handling.
Currently, we ship within the UK and Europe. We are working hard to bring Dream Softplay to families worldwide soon!
We want you to love your purchase. If you're not completely satisfied, you can return unused items in their original packaging within 30 days for a full refund.