Legal

Privacy Policy

Last updated: 29 June 2026

1. Introduction

Dream SoftPlay ("we", "our", or "us") operates dreamplaykw.com and its associated services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information you provide directly to us, including:

Account information: name, email address, and password when you create an account via Clerk.
Order information: billing address, shipping address, phone number, and payment details (processed securely — we do not store card numbers).
Communications: messages sent through our contact form, including name, email, phone, and message content.
Reviews: your name and review text when you submit a product review.

We also collect certain information automatically, including your IP address, browser type, pages visited, and time spent on pages via cookies and similar technologies.

3. How We Use Your Information

To process and fulfil your orders.
To communicate with you about your order, account, or enquiry.
To improve our website, products, and services.
To send promotional communications (only with your consent).
To comply with legal obligations.

4. Sharing of Information

We do not sell or rent your personal information. We may share it with trusted third-party service providers who assist us in operating our website, including:

Clerk — authentication and user account management.
Payment processors — to securely handle transactions.
Shipping partners — to deliver your orders within Kuwait and the GCC.

We may also disclose information if required by law or to protect our rights and the safety of others.

5. Cookies

We use cookies and similar tracking technologies to enhance your experience. Please see our Cookie Policy for full details.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data.
Object to or restrict processing of your data.
Withdraw consent at any time where processing is based on consent.

To exercise these rights, contact us at hello@dreamplaykw.com.

8. Security

We implement commercially reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website is intended for adults purchasing on behalf of children. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

11. Contact Us

If you have questions about this policy, please contact us: